When will I get my refund?

Refund Timeline

Once your return is received and inspected, here's what to expect:

Processing Time

1. Return inspection: 1–2 business days after we receive the item
2. Approval notification: You'll receive an email or WhatsApp message confirming whether your refund is approved
3. Refund issued: Processed within 24 hours of approval

Time to Appear in Your Account

• Mobile Money (MTN, Vodafone, AirtelTigo): Instant to 24 hours
• Credit/Debit Card: 5–10 business days (depends on your bank)

Partial Refunds

In some cases, a partial refund may be granted (e.g., items that show signs of use or are missing tags/packaging).

If you haven't received your refund after the expected time, contact us at +233209597443 or contact@example.com.