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Returns & RefundsUpdated February 1, 2026

How do I print a return label?

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Return Labels

For returns within Accra, we typically arrange pickup or provide drop-off instructions rather than printed labels.

How It Works

  1. Contact us to initiate your return via WhatsApp at +233209597443
  2. Our team will provide specific return instructions based on your location
  3. For Accra customers, we may arrange a pickup at your convenience
  4. For customers outside Accra, we'll provide bus service drop-off instructions

Packaging Your Return

  • Use the original packaging if possible
  • Include all tags, accessories, and proof of purchase
  • Seal the package securely
  • Write your order number on the outside of the package

Return shipping costs are covered by us if the return is due to a defect or our error. For other approved returns, the customer covers shipping.

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